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Refund and Returns Policy
Refund and Return Policy
Return Policy
After receiving the item, if there is an issue with your order, please contact us immediately. In most cases, a photo can help resolve the issue quickly. Please send a photo of the product along with your order number to [email protected]. Please understand that we are not responsible for issues caused by extreme weather, neglect, unforeseeable acts of nature, or failure to follow our hardiness zone recommendations.
Return Conditions
We accept returns of new, unused products that are still in their original packaging, or if the product is defective.
We also accept returns if you are not satisfied with the product, provided the product remains intact and undamaged.
All seeds and plant sales are final, and there is no guarantee, but we will review each case individually to provide the best support possible.
Return Period
You have 30 days from the date of delivery to return your order. If your plants arrive damaged or fail to germinate, please send a photo of the item along with your order number to [email protected] within 30 days of receipt. We will process your return and issue a refund or replacement as necessary.
Refund Policy
Refunds will be issued as a credit to the credit card used at the time of purchase within thirty (30) business days of receiving the returned merchandise. If your live plants arrive damaged, please send us a photo of the item within fifteen (30) business days of receiving the plant along with the plant’s label to [email protected]. Be sure to include your order number, product description, and your shipping name and address.
Return Period Extension
During specific times of the year, such as the holiday season, you may be eligible to extend the return period. Please contact us for additional support and details.
Shipping/Delivery Policy
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), and United Parcel Service (UPS). Credit card authorization and verification must be received prior to processing. UPS deliveries occur Monday through Friday, excluding holidays.
Shipping and Handling Costs
Shipping and Handling Costs are determined by the weight of the products and the destination.